diff --git a/packages/builder/src/analytics/IntercomClient.js b/packages/builder/src/analytics/IntercomClient.js
index 6d5bf9e93e..e7a8539267 100644
--- a/packages/builder/src/analytics/IntercomClient.js
+++ b/packages/builder/src/analytics/IntercomClient.js
@@ -53,12 +53,12 @@ export default class IntercomClient {
    * @returns Intercom global object
    */
   show(user = {}) {
-    if (!this.initialised || !user?.admin) return
-
-    return window.Intercom("boot", {
-      app_id: this.token,
-      ...user,
-    })
+    if (this.initialised && user?.admin && user?.cloud) {
+      return window.Intercom("boot", {
+        app_id: this.token,
+        ...user,
+      })
+    }
   }
 
   /**
diff --git a/packages/builder/src/stores/portal/auth.js b/packages/builder/src/stores/portal/auth.js
index 5e8b28f6e7..636e80de99 100644
--- a/packages/builder/src/stores/portal/auth.js
+++ b/packages/builder/src/stores/portal/auth.js
@@ -54,6 +54,7 @@ export function createAuthStore() {
     })
 
     if (user) {
+      const adminStore = get(admin)
       analytics
         .activate()
         .then(() => {
@@ -68,6 +69,7 @@ export function createAuthStore() {
             builder: user?.builder?.global,
             "Company size": user.account?.size,
             "Job role": user.account?.profession,
+            cloud: adminStore.cloud,
           })
         })
         .catch(() => {